Privacy Policy
How we handle your information
Directorism is a marketplace and directory development agency. We collect only the information needed to answer inquiries, qualify projects, deliver services, measure marketing, and operate client workflows.
Last updated: October 15, 2026
Information we collect
We collect information you submit through contact forms, lead-magnet tools, site audits, assessments, newsletter forms, chat, booking flows, checkout, email, and client onboarding. This can include your name, email address, company, website, project details, budget range, technical requirements, and messages you send us.
We also collect technical and usage information such as pages viewed, referral sources, UTM parameters, device/browser signals, approximate region, consent choices, and analytics events when analytics are enabled.
How we use information
- Respond to inquiries and recommend the right service path.
- Prepare quotes, strategy calls, audits, and proposals.
- Run video consultations and, with your consent, AI notes for them.
- Operate public AI chat and client support workflows.
- Send requested resources, confirmations, and follow-ups.
- Measure marketing performance and improve the website.
- Process payments, invoices, refunds, and tax information.
- Protect the site from spam, abuse, fraud, and security risk.
AI chat and automation
When you use our public or client-facing AI chat, we process the messages and context needed to answer your questions, route your inquiry, or support your account. We may review conversations to improve service quality, diagnose issues, and hand off to a human team member when needed.
Video consultations
When you join a consultation call with us, we process your audio and video so the call can take place, along with your name, the email address you booked with, and when you joined and left.
If you choose “Join with AI notes”, we also use AI to transcribe and analyse what is said during the call. Your consultant gets live notes and prompts, so they can focus on you instead of taking notes. You get a written recap of what we agreed and the next steps after the call, and we can give you a more accurate quote. When call recording is switched on, the same choice also covers recording: we only record a call if you agree.
We rely on your consent for transcription, AI analysis, and recording. You are asked before you join and can choose “Join without AI notes” instead: we then do not transcribe, analyse, or record what you say, and the call works the same way. We keep a record of the choice you made and when you made it, as evidence of your consent.
We keep call transcripts, AI notes, and recordings for 12 months after the call, then delete them automatically. You can ask us for a copy of this data, or for its deletion, at any time by emailing info@directorism.com.
To run these calls we use service providers acting on our behalf: a real-time video infrastructure provider, a speech-to-text provider, and AI model providers. They process call data only to provide their services to us. We configure speech-to-text processing so that call audio is not used to train the provider's models.
Cookies and analytics
We use necessary cookies for core site functionality and may use analytics or advertising cookies when enabled and allowed by your consent settings. Our analytics setup can include Google Tag Manager, Google Analytics, Google Ads conversion measurement, OpenAI Ads conversion measurement, Vercel Analytics, and similar measurement tools. See our Cookie Policy for details.
Service providers
We use trusted service providers for hosting, databases, email, analytics, payment processing, scheduling, CRM/lead operations, file storage, error monitoring, and AI infrastructure. These providers process information only as needed to deliver their services to us.
Payments
Payments are processed by Stripe or another approved payment provider. We do not store full card numbers. We may store payment status, invoice records, product purchased, billing contact details, tax details, and related transaction metadata.
Data retention
We keep information for as long as needed to respond to you, manage leads, deliver services, satisfy legal/accounting obligations, resolve disputes, and maintain business records. You can ask us to delete or update personal information unless we need to retain it for legitimate business or legal reasons. When we delete your data, we keep only your email address on a do-not-contact list, so we never send you marketing or outreach again.
Your choices
You can unsubscribe from marketing emails, reject or customize non-essential cookies where the consent banner is shown, and email us to request access, correction, deletion, or export of your personal information.
Questions?
Send us the page and section you want clarified.